Help & Support

Help and Support

Welcome to the Help and Support page for Quick Reach Solutions! We're here to assist you with any questions or issues you may have while using our on-demand service. Below you’ll find information on how to get the most out of our app, troubleshoot common problems, and contact our support team.

 

Getting Started

  1. Download and Installation:
  • iOS Users: Visit the App Store, search for Quick Reach, and click "Download."
  • Android Users: Go to the Google Play Store, search for Quick Reach and tap "Install."

 

  1. Creating an Account:
  • Open the app and search for the services you wish to book. If you're not already registered, tap "Sign Up" to create an account before proceeding with your booking.
  • Enter your email address, create a password, and fill in any required information.

 

  1. Setting Up Your Profile:
  • Go to the "Profile" section in the app.
  • Add your personal details, including your address and payment information.
  • Review and update your preferences to tailor the service to your needs.

 

  1. Booking a Service:
  • Tap "Book Now" and select the type of service you need.
  • Choose a date and time that works best for you.
  • Confirm your booking details and submit.

 

 

Troubleshooting

  1. App Crashes or Freezes:
  • Ensure you have the latest version of the app installed. Update if necessary.
  • Restart your device and try again.
  • If the problem persists, uninstall and reinstall the app.

 

  1. Login Issues:
  • Double-check your email address and password.
  • Use the "Forgot Password" feature if you need to reset your password.
  • Contact our support at qr@quickreachsolutions.co.in or call +1(519)-781-2260 team if you’re still having trouble.

 

  1. Payment Problems:
  • Ensure your payment information is correct and up to date.
  • Check with your bank or card issuer for any issues.
  • If you encounter any discrepancies or errors, please contact support.

 

  1. Service Availability:
  • Verify that the service is available in your location.
  • Check for any temporary outages or maintenance notices in the app.

 

 Frequently Asked Questions (FAQs)

  1. How do I cancel or reschedule a booking?
  • Navigate to the "Bookings" section of the app.
  • Select the booking you want to cancel or reschedule.
  • Follow the prompts to complete the cancellation process.
  • To avoid any cancellation fees, please contact us at qr@quickreachsolutions.co.in or call +1 (519) 781-2260 at least 3 hours before rescheduling your booking.

 

  1. What is the refund policy?
  • Refunds are processed according to the terms and conditions outlined in our policy.
  • For more details, please refer to the "Refund Policy" section in the app or contact support.

 

  1. How do I provide feedback or suggest new features?

   - Send us an email at qr@quickreachsolutions.co.in for your valuable feedback.

 

  1. How can I contact customer support? - Email: qr@quickreachsolutions.co.in

   - Phone: +1 (519) 781-2260 (Available from 9 AM to 9 PM local time EST 7 days a week Monday to    Sunday).

 

Contact Us

If you need further assistance or have any specific questions, please don’t hesitate to reach out. Our support team is here to help! (Available from 9 AM to 9 PM local time EST 7 days a week Monday to Sunday).

Thank you for choosing Quick Reach Solutions. We’re committed to providing you with the best service possible!