Terms and Conditions

Effective Date: 5th August 2024

Welcome to Quick Reach Solutions! These Terms and Conditions ("Terms") regulate your utilization of the Quick Reach Solutions app and the services accessible via https://www.urbancompany.com on the

"Platform".  By accessing or using our app (“Platform”) or and “Services, you agree to abide by these Terms. Please review them thoroughly.

Acceptance of Terms

By accessing or using the Services, you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, you may not access or use the Services or the app. 

Eligibility

1. a) Users and Service Provider/Handyman must be at least 16 years old to use the App and/or the Services.
2. b) By using the Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to abide by all the terms and conditions set forth herein.

Account Registration

1. a) Users and Service Provider/Handyman must create an account to access the Services.
2. b) You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3. c) You agree to promptly update your information on the Platform if any changes occur.
4. d) You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.
5. e) You agree to notify us immediately if any unauthorized use or disclosure of your Account or any security breach related to it. However, we are not liable for any unauthorized access to your Account.
6. f) By using our Services, you consent to receive communications from us, including (i) requests for payments, (ii) information about our company and the Services, (iii) promotional offers and services from us and our partners, and (iv) any other Service-related matters.

 

User Conduct

1. a) You agree not to use the Services for any illegal or unauthorized purpose.
2. b) You must not, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
3. c) You agree not to engage in any activity that interferes with or disrupts the Services, or the servers and networks connected to the Services.
4. d) It is imperative that users maintain respectful behavior when Service providers/Handyman visit their home to perform services. Treating service providers/Handyman with courtesy and consideration ensures a positive and professional interaction, contributing to a safe and productive service experience for both parties involved.
5. e) Users must refrain from using abusive language or behaving disrespectfully towards service providers/Handyman at any time. In case of any discrepancies or issues, users are encouraged to contact customer support for prompt assistance and resolution.

 

Service Provider/Handyman Conduct

1. a) Service Provider/Handyman must provide accurate and complete information about the services they offer.
2. b) Service Providers agree to perform their services in a professional and competent manner.
3. c) Service providers/Handyman must comply with all applicable laws and regulations when providing
4. d) Service providers/Handyman must maintain a professional demeanor when visiting customers' homes to deliver services. They are not only representing themselves but also Quick Reach Solutions. Professional behavior fosters trust and ensures a positive experience for customers, reflecting well on the company's reputation.
5. e) Service providers/Handyman must uphold professional conduct at all times when visiting customers' homes under the Quick Reach Solutions banner. This includes refraining from using abusive language or engaging in disrespectful behavior. In case of any issues or discrepancies, service providers should encourage customers to reach out to customer support for prompt resolution and assistance. This approach ensures a respectful and satisfactory service experience for all parties involved.
6. f) Service providers/Handyman are strictly prohibited from soliciting or attempting to redirect customers away from the Quick Reach Solutions app. Engaging in such practices undermines the integrity of our platform and violates our policies. Any attempts to solicit customers independently outside of the app may result in termination of the service provider's contract with Quick Reach Solutions.

 

Booking and Cancellation Policy (Users’ End)

 

1. a) Service Request Submission: Users can submit a service request to the service provider through the Quick Reach Solutions app based on their specific requirements and the available slots of the service provider. The request should be made following the instructions provided on the platform.
2. b) Confirmation and Acceptance: Once a service request is submitted, the service provider will review the request and either accept or reject it based on availability and other relevant factors. Users will be notified promptly regarding the status of their request.
3. c) Booking Confirmation: Upon acceptance of the service request by the service provider, the booking will be confirmed. Users will receive confirmation details including the date, time, and nature of the service booked.
4. d) Cancellation Policy:
5. User-initiated Cancellations: Users may cancel a booking through the app, adhering to the cancellation policy specified at the time of booking. Any cancellation fees or conditions will be clearly communicated during the booking process.
6. Service Provider Cancellations: In the event that a service provider cancels a confirmed booking, users will receive a full refund of any payments made in advance for the paid service or if it was an unpaid service then we will provide an alternative Service Professional selected from our pool of registered service providers.

iii. If, in the rare event that you are unable to locate a Service Professional for the designated timeslot, user is requested to reach out to us to arrange an alternative appointment time.

1. e) Rescheduling: If users need to reschedule a booking, they should directly contact our customer support team. We will make every effort to accommodate the rescheduling request, depending on the availability of the service provider. Rescheduling requests may be accepted up to two times only in cases of emergencies or unavoidable circumstances. After two rescheduling attempts, users will need to adhere to our cancellation policy.
2. f) No-show Policy: Users are required to be present at the scheduled time and location for their service appointment. Failure to attend without prior cancellation may result in charges or penalties equivalent to 100% of the booking or service amount, in accordance with the applicable terms and conditions.
3. g) Contact Support: For any queries, assistance with bookings, or clarification on the cancellation policy, users can contact customer support through the app or via the provided contact information.

 

By adhering to these booking and cancellation policies, users contribute to a smooth and efficient service experience through Quick Reach Solutions.

Booking and Cancellation Policy (Service Providers/Handyman’s End)

1. a) Receiving Service Requests: Service providers will receive service requests from users through the Quick Reach Solutions app. Requests will specify the required service and available time slots (Service providers who are students on a student permit with valid work authorization are limited to booking and providing services for no more than 20 hours per week. This policy ensures compliance with the regulations governing student work permits) based on the user's preferences and the service provider's availability.
2. b) Acceptance and Confirmation: Service providers/Handyman are responsible for reviewing incoming service requests promptly. Upon acceptance of a service request, Service providers/Handyman must confirm the booking through the app. Once confirmed, the Service provider/Handyman must reach the destination on the booked date and time with all necessary service tool sets required for the service to be provided.

c)Cancellation by Service Provider/Handyman: If, for any reason, a Service provider/Handyman needs to cancel a confirmed booking, they must notify Quick Reach Solutions Support Team at least before 3 hours immediately through the Help and Support and should immediately connect with the Quick Reach Solutions support team for rescheduling or cancellation. Service providers should adhere to the cancellation policy outlined in their agreement with Quick Reach Solutions, ensuring minimal disruption to users' schedules.

d)Rescheduling: Service providers/Handyman should accommodate user requests to reschedule bookings whenever possible, contingent upon their availability. Users will contact customer support directly for rescheduling requests, and service providers should communicate their availability promptly.

e)No-show Policy: Service providers/Handyman should be punctual and arrive at the scheduled location on time for every confirmed booking. Failure to attend without prior proper communication with Quick Reach Solutions support team and cancellation may result in penalties as specified in the terms and conditions agreed upon with Quick Reach Solutions.

f)Communication: Clear and timely communication between service providers and users is crucial for a smooth service experience. Service providers should maintain open lines of communication through the app, responding promptly to messages and notifications regarding bookings and scheduling.

g)Adherence to Policies: Service providers/Handyman must adhere to all policies and guidelines set forth by Quick Reach Solutions regarding booking, cancellation, and service delivery. This includes maintaining professional conduct and providing services in accordance with industry standards and customer expectations.

h)Support and Assistance: For any queries or assistance related to bookings, cancellations, or policies, service providers can reach out to Quick Reach Solutions' customer support team for guidance and resolution.

By adhering to these Booking and Cancellation Policies, service providers contribute to a positive user experience and uphold the standards of professionalism expected from Quick Reach Solutions.

Dispute Resolution

Users and Service Providers agree to waive their right to a trial by jury and to participate in a class action lawsuit.

Limitation of Liability

a)Quick Reach Solutions is not liable for any damages arising out of or related to the use of the Services.

b)Quick Reach Solutions is not responsible for the conduct of Users or Service Providers.

Indemnification

Users and Service Providers agree to indemnify and hold harmless Quick Reach Solutions from any claims, damages, losses, liabilities, and expenses arising out of or related to their use of the Services.

Privacy Policy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection and use of your information as outlined in the Privacy Policy.

Modifications to the Terms

a)Quick Reach Solutions reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms. 

b)Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions about these Terms, please contact us at qr@quickreachsolutions.co.in